When you order with us, we ask for information such as your name, e-mail address and postal address details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.
Safety and Security Of Your Information
Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
Contacting us by telephone
For the purposes of staff training and to ensure we offer excellent customer service all calls to us are recorded and monitored.
Internal Confidentiality Within White Candle
Within White Candle we protect your privacy in 4 ways:
Use of 'Cookies'
Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the service that you desire and to enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled.
All the information we collect via our website or through correspondence with you may be used for the following purposes:
If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer care team. They will happily review your file and update the records if required. You can contact our customer service team by email at email@example.com.